Customer Service

Shipping & Delivery
Delivery will take place at the delivery address you have provided. When possible you will receive your order in a single shipment. If separate shipments are necessary due to technical or logistical reasons, e.g. because the items you have ordered must be packed separately or shipped differently, this will not give rise to any additional costs on your part in principle. We ship our packages with DHL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package

Returns & Replacements
To exercise the right of withdrawal, the Customer must return with registration within 14 days from the receipt of the order, all the material received. This material must be new and complete as at the time of receipt of the order and the goods must be returned to us in original. The best way to return items is to use your own shipping method. Email us at  to obtain a return authorisation number and write it on your invoice. Enclose it with the merchandise and send to

Fatum Surfboards lda.

Estrada Nacional 114, N° 22,

2525-553 Atouguia da Baleia

Portugal

The right-back this can only be accepted for products in their original condition and complete (packaging, accessories, manuals) and in good condition. Products returned incomplete, damaged or used will not be accepted by the customer.

In case of exercising the right of withdrawal, the Fatum Surfboards Onlineshop will endeavour to refund the customer quickly, protecting, however, that this time depends on the assessments that will be made to the material, with a maximum duration of 15 days (counted at arrival of just Fatum Surfboards Online).

Ordering
All orders with Fatum Surfboards will be made via the Internet at website: fatumsurfboards.com 24/24h and 7/7 days. The customer will receive the order confirmation by email.
Payment, Pricing & Promotions
We accept Mastercard, Visa, American Express, Direct Bank Transfer and Paypal. The payment is as secure as possible and you don’t have to leave the page. At the time an order is placed the prices listed apply. These prices are given in euros and include the statutory VAT applicable at that time. Whether and which shipping costs are applicable to your order you may find within our shipping conditions.
Viewing Orders
The user of the site is Fatum Surfboards lda. be responsible for the access to your account (username and password) in order to ensure the confidentiality of their data. Through the “My Account” option can view or change your personal data, edit your list of addresses, see the orders made or to change your password.  In case of misuse of site and regardless of the legal procedure applicable to Fatum Surfboards lda. reserves the right to particular proceed to cancel the user registration, removal orders and any other type of content. The Fatum Surfboards lda. guarantees the confidentiality of any data supplied by its customers. The collection and processing of data is carried out safely, preventing its loss or manipulation. The Fatum Surfboards lda. not disclose or sell the data of its customers to third parties, so that all information is confidential. Access to information is restricted, and this is used only for communication with the client, process your orders, including: payment, shipping and after-sale. All clients have the right to access, rectification, cancellation and opposition of their data. If you wish, at any time, no longer be part fatumsurfboards.com database may exercise this right through a simple e-mail:

Shipping fees

Online orders can only be shipped within the EU. In case you come from another country please contact us via and we will estimate the shipping fees for you.

 

General shipping fee within the EU is 8€

Surfboards we handle as following

1 Surfboard is 89€ 

2 Surfboards is 110€

3 Surfboards is 150€ 

 

General shipping fee within Portugal is for FREE

Surfboards we handle as following

1 Surfboard is 20€

More then 1 Surfboard is 50€