Terms and Conditions

General

These “Terms of Use” determine the rules of use fatumsurfboards.com, and establish contractual relations between all users of the website and the company Fatum Surfboards lda.. Fatum Surfboards lda. is a company located in Estrada Nacional 114, N° 22 2525-553 Atouguia da Baleia; Portugal, Taxpayer 501823646 and registered in the Commercial Registry of Peniche. The “Terms of Use” set forth here in are the only ones applicable unless there is a prior agreement expressed in writing by the company Fatum Surfboards lda.. The Fatum Surfboards lda. may from time to time amend the provisions of its Terms of Use. When connecting to fatumsurfboards.com, the customer undertakes to comply with the “Terms of Sale”. It is considered that when a request is validated, the client is automatically accept our “Terms of Use”.

Characteristics of products

The illustrative photographs of the products presented here does not enter into the contractual field and not replace any commitment by Fatum Surfboards Onlineshop. Moreover, with regard to specifications and product descriptions of our partners or suppliers, to Fatum Surfboards Onlineshop accepts no responsibility as to the validity of its content. With the figures given here based on information provided to Fatum Surfboards Onlineshop, by its suppliers, we make every effort to ensure that the information presented is free of typographical errors. However, when errors occur proceed as soon as possible to correct them. Where the information provided does not match the characteristics of the product, the customer will be informed and will have the right to cancel your purchase.

Prices

Sales prices quoted on the website are in Euros with taxes and fees included. Delivery fees are payable by the customer and are billed at the end of the application, depending on the selected product and final value. Fatum Surfboards Onlineshop reserves the right to change prices at any time, however will always apply the price stated on the website at the time the client makes the request. Fatum Surfboards Onlineshop, reserves the right to modify at any time the information presented and commercial supply of: products, promotions, trade conditions and services.

Availability

Fatum Surfboards lda., meet the deadlines of an order subject to availability of stock. In the event of the ordered product is not available in stock, Fatum Surfboards Onlineshop will contact the customer by email or telephone within 48 hours from the order date, in order to inform the new term product delivery or have them altered by a similar. It is policy of Fatum Surfboards Onlineshop display only products for sale that are in stock in its warehouses and may for technical or circumstantial issues be a discrepancy between the amounts presented for sale on the site Fatum Surfboards, and existing quantities in storage.

Litigation and responsibilities

For the resolution of any dispute arising from the interpretation or execution of these General Conditions, will be the competent Court of the District of Mafra. The Fatum Surfboards lda. is not responsible for delays or failures contract for reasons of force major disturbance, total or partial strike, postal services and means of transport or communication, flood, fire or war.

Order with Fatum Surfboards

All orders with Fatum Surfboards will be made via the Internet at website: fatumsurfboards.com 24/24h and 7/7 days. The customer will receive the order confirmation by email.

User registration

To register on the site Fatum Surfboards lda., please use the “Login” option and enter the requested data. The registration process is quite simple. We collect only the information necessary to be able to identify, contact and provide personalised service.

The method comprises two phases:

1) Introduction of the information requested by the site.

2) Confirmation of registration: after entering the requested information, you will receive an e-mail address you provided a message that will allow you to complete the registration process.

The user of the site is Fatum Surfboards lda. be responsible for the access to your account (username and password) in order to ensure the confidentiality of their data.

Registration is not mandatory to carry out purchases. It is also possible to check out as guest. Being registered brings future convenience such as fast and easy check out and access to order history and status.

My account

The user of the site is Fatum Surfboards lda. be responsible for the access to your account (username and password) in order to ensure the confidentiality of their data. Through the “My Account” option can view or change your personal data, edit your list of addresses, see the orders made or to change your password.  In case of misuse of site and regardless of the legal procedure applicable to Fatum Surfboards lda. reserves the right to particular proceed to cancel the user registration, removal orders and any other type of content. The Fatum Surfboards lda. guarantees the confidentiality of any data supplied by its customers. The collection and processing of data is carried out safely, preventing its loss or manipulation. The Fatum Surfboards lda. not disclose or sell the data of its customers to third parties, so that all information is confidential. Access to information is restricted, and this is used only for communication with the client, process your orders, including: payment, shipping and after-sale. All clients have the right to access, rectification, cancellation and opposition of their data. If you wish, at any time, no longer be part fatumsurfboards.com database may exercise this right through a simple e-mail:

Forms of payment

Before completing the order process, you must choose one of the payment methods available on site. The purchases will only be sent after payment confirmation.

The payment methods available on Fatum Surfboards are:

– Credit Card, Direct Bank transfer and Paypal;

Credit cards accepted are MASTERCARD, VISA and AMERICAN EXPRESS which is one of the most simple, quick and safe to make an online payment modes.

Exchanges and Returns

 

To exercise the right of withdrawal, the Customer must return with registration within 14 days from the receipt of the order, all the material received. This material must be new and complete as at the time of receipt of the order and the goods must be returned to us in original. The best way to return items is to use your own shipping method. Email us at  to obtain a return authorisation number and write it on your invoice. Enclose it with the merchandise and send to

Fatum Surfboards lda.

Estrada Nacional 114, N° 22,

2525-553 Atouguia da Baleia

Portugal

The right-back this can only be accepted for products in their original condition and complete (packaging, accessories, manuals) and in good condition. Products returned incomplete, damaged or used will not be accepted by the customer.

In case of exercising the right of withdrawal, the Fatum Surfboards Onlineshop will endeavour to refund the customer quickly, protecting, however, that this time depends on the assessments that will be made to the material, with a maximum duration of 15 days (counted at arrival of just Fatum Surfboards Online).

In exercising the right to withdraw the products may never be delivered in any physical store, they need to be returned directly to Fatum Surfboards Onlineshop.

In case of exchange for another product, you may go directly to one of the Fatum Surfboards Factory Store, without previously contacting the online store, and be exchanged within 14 days from the receipt of the product, keeping the obligation to submit the product for exchange in original condition and with proof of purchase.

Exceptionally, during the Christmas shopping – from 16 November to 17 December – the trade deadline is extended to January 10, this extension not being applicable to reimbursements of value – for reimbursement of value remains the period of 14 days from receipt of order.

The Fatum Surfboards lda. does not accept returns in situations where no modalities and times planned by the relevant legislation for notification of exercise of the retraction have been met; or if the product is not packaged in original packaging or not accompanied by all the original content.